background image
With subscriber demand increasingly focused on mobile
and broadband services, Orange decided to pro-actively
integrate networks, services and brands into a single,
unified effort across all its countries and products. Out
of this effort, "Orange" became the common company
brand, and "Unik" became the brand for its first fixed-
mobile convergence strategy, a UMA-based dual-mode
handset service.
The FT/Orange vision for Unik is to simplify custom-
er's lives and provide a seamless phone experience. Sub-
scribers are increasingly dependent on a single provider
for voice and internet services. Unik matches customer
needs with Orange's goal to bundle broadband, internet
and mobile. Unik offers consumers a single phone, phone
number, voice mail and address book with seamless voice/
data continuity, all provided on the best network at the
best price.
Initially launching Unik in France in October 2006, Or-
ange has since expanded the service into the Netherlands,
the UK ("Unique"), Spain ("Unico") and Poland ("Unifon").
Unik in FrAnCe
Launched as an add-on feature
to any existing Orange mobile plan, Unik has had tre-
mendous success in the marketplace. The service offer is
compelling: When the subscriber's mobile is connected
to a LiveBox, Orange's Wi-Fi-enabled broadband services
router, subscribers receive unlimited calling to any fixed
line or Orange mobile in France for 22/month, or any
French fixed line for just 10/month. Packaging the ser-
vice as an add-on ensures the widest possible audience.
Any Orange mobile customer can simply decide to add
Unik to an existing mobile plan.
Unik is about simplicity for consumers. In fact, many
subscribers report the `peace of mind' that comes as a
result of unlimited, flat-rate calling is a key benefit of
Unik. Consumers are no longer worried to receive their
mobile phone bills.
sTUnning resUlTs
Since launching Unik in
October 2006, Orange has seen stunning results, selling
more than 300,000 Unik-enabled handsets. Note this is
with just two handset models, the Samsung P200 and
Nokia 6136!
And Orange is already beginning to see tremendous
benefits from the service. After signing up for Unik,
subscribers are generating 10% more household revenues
for Orange. An ARPU increase with a flat-rate calling
plan...previously unheard of.
And just as encouraging, 15% of Unik subscribers
are new Orange customers. Unik is actually winning
subscribers in the very mature and competitive French
mobile market.
CASE STUDY
20
UMA TodAY
FALL 2007
A UMA Case Study
France Telecom/Orange is Europe's leading integrated operator. While
it is the incumbent service provider in France offering fixed and mobile
as well as broadband internet services, Orange also provides mobile and
internet services in the UK, Spain, Poland, Netherlands and Belgium, and
mobile-only services in Slovakia, Romania and Switzerland.